Terms of service

Terms and Conditions for Pillome

Last Updated: April 1st, 2025

Welcome to Pillome! By accessing and using our website (the “Site”), located at www.pillome.com , you agree to comply with and be bound by the following Terms and Conditions (the “Terms”). Please read these Terms carefully before using the Site. If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms and any future modifications. We reserve the right to change or update these Terms at any time, and your continued use of the Site after any changes or updates constitutes your acceptance of the modified Terms.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to use our services. By using our Site, you represent and warrant that you are 18 years of age or older and are legally able to enter into contracts.

3. Products

Pillome sells pillows designed to improve sleep for pregnant women. All products listed on our Site are subject to availability. We reserve the right to discontinue or modify product offerings at any time without prior notice.

4. Pricing and Payments

  • All prices on the Site are listed in CAD and are subject to change without notice.

  • We accept various payment methods including PayPal, Stripe, and other payment gateways listed on the checkout page.

  • Taxes, shipping fees, and any other charges will be added to the total cost at checkout.

5. Order Processing and Shipping

  • Once you place an order, we will send you an order confirmation email.

  • Orders are processed and shipped within 10-13 business days.

  • We are not responsible for delays caused by third-party carriers or external circumstances such as natural disasters or strikes.

  • International orders may be subject to customs duties, taxes, and other fees that are the responsibility of the buyer.

6. Return and Refunds

Please refer to our Return and Refund Policy for information about returns, refunds, and exchanges. You may return unused and unopened products within 30 days of purchase. Refunds are processed to the original payment method.

7. Intellectual Property

All content on the Site, including text, images, logos, graphics, and product designs, is the property of Pillome or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our Site without our prior written consent.

8. User Accounts

To purchase from Pillome, you may be required to create a user account. You agree to provide accurate, current, and complete information during registration and maintain the confidentiality of your account credentials. You are responsible for all activities that occur under your account.

9. Prohibited Conduct

You agree not to:

  • Use our Site for any unlawful purpose or in any way that violates applicable laws.

  • Interfere with or disrupt the operation of the Site or the servers connected to the Site.

  • Engage in fraudulent activity, including providing false information or using stolen credit card details.

  • Post or transmit any harmful or unlawful content, including viruses or malware.

10. Limitation of Liability

To the maximum extent permitted by law, Pillome and its affiliates, directors, employees, or partners shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site, including any products purchased through the Site. This includes any damage to your computer or device, loss of data, or interruption of service.

11. Indemnification

You agree to indemnify and hold Pillome, its affiliates, employees, agents, and partners harmless from any claims, damages, losses, liabilities, or expenses arising from your use of the Site, violation of these Terms, or infringement of any rights of third parties.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

13. Governing Law

These Terms are governed by the laws of the jurisdiction in which Pillome operates, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the appropriate courts located in [jurisdiction].

14. Dispute Resolution

Any disputes or claims arising from or relating to these Terms or your use of the Site shall be resolved through binding arbitration, rather than in court. The arbitration will take place in [location], and the language of the arbitration will be [language]. You agree to resolve disputes individually and waive any class action rights.

15. Termination

We reserve the right to suspend or terminate your access to the Site at our sole discretion, without notice, for any reason, including for violation of these Terms.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remainder of the Terms shall remain in full force and effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Pillome regarding your use of the Site.

18. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

  • Email: support@pillome.com