Refund policy

Return & Refund Policy

Thank you for shopping with Pillome! We are committed to providing high-quality products that help improve the sleep experience. If you're not fully satisfied with your purchase, we’re here to help!

1. Returns

We accept returns for unused and unopened items within 30 days of purchase. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in its original packaging.

  • The item must be returned within 30 days of the purchase date.

  • Proof of purchase or receipt must be provided.

Note: For hygiene reasons, once the packaging is opened or the product has been used, we are unable to accept returns or exchanges on pillows.

2. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method.

  • Refunds can take 5-7 business days to appear on your statement, depending on your bank or payment provider.

  • Shipping costs are non-refundable. You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part.

3. Exchanges

If you received a defective or incorrect product, we are happy to exchange it for the correct one. To initiate an exchange, please contact us at [your email] with your order number and a description of the issue. We will send you a return label for the defective product and process your exchange as quickly as possible.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving the item. We will provide you with instructions to return the damaged product and issue a full refund or exchange, including shipping costs.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Email us at [your email] with your order number and reason for return/exchange.

  2. We will send you instructions and a return shipping label (if applicable).

  3. Carefully pack the item in its original packaging and return it to the provided address.

  4. Once we receive your return, we will process your refund or exchange promptly.

6. Contact Us

If you have any questions about returns, refunds, or exchanges, feel free to contact us:

  • Email: support@pillome.com

Thank you for choosing Pillome. We hope our products help provide you with the restful sleep you deserve!