Shipping policy

Shipping Policy for Pillome

Last Updated: April 1st, 2025

Thank you for shopping at Pillome! We want to ensure that your shopping experience is as smooth and enjoyable as possible. Please review our shipping policy below for important information regarding your order.

1. Shipping Locations

We currently offer shipping to the [list of countries or regions you ship to, e.g., the United States, Canada, Europe, etc.]. If you are outside of these locations, please contact us to inquire about possible shipping options.

2. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).

  • Please note that processing times may vary during peak seasons, sales events, or holidays. We will notify you of any delays via email.

3. Shipping Methods

We offer a variety of shipping options based on your location, including:

  • Standard Shipping: Estimated delivery time is 7-11 business days.

Shipping options and rates will be presented to you at checkout, and you can choose the method that best fits your needs.

4. Shipping Costs

Shipping costs are calculated based on the weight and destination of your order. You will be able to review the shipping fees before completing your purchase at checkout.

Free Shipping: We offer free shipping on orders over [amount] (applicable only to specific regions/countries, e.g., the United States).

5. Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, we cannot be held responsible for delays caused by third-party carriers, natural disasters, holidays, or other unforeseen circumstances. If your order is delayed, please reach out to us, and we will assist in tracking it with the carrier.

7. International Shipping

For international orders, please note the following:

  • Shipping times may vary based on your location.

  • Additional customs fees, taxes, or duties may apply depending on your country’s regulations. These charges are the responsibility of the buyer.

  • We are not responsible for delays or issues caused by customs processing in your country.

8. Missing or Damaged Orders

  • Missing Orders: If your order does not arrive within the estimated delivery time, please contact us at support@pillome.com. We will work with the carrier to locate your package.

  • Damaged Orders: If your order arrives damaged, please take a photo of the damage and contact us within 3 days of receiving your package. We will assist you in processing a claim with the carrier or arranging a replacement.

9. Address Accuracy

Please double-check the shipping address you enter at checkout. We are not responsible for incorrect addresses provided by the customer. If you notice an error with your shipping address after placing an order, please contact us immediately at support@pillome.com.

10. Order Cancellations

Once your order has been processed and shipped, we cannot cancel or modify it. If you need to make changes to your order before it has been shipped, please contact us as soon as possible at support@pillome.com.

11. Contact Us

If you have any questions regarding our shipping policy or need assistance with an order, please reach out to us:

  • Email: support@pillome.com